If you’re clicking frantically in Windows 11 File Explorer trying to create a new folder and nothing is happening, you’re not alone. Many users have reported that the “New Folder” option either doesn’t work or the right-click menu is unresponsive. Luckily, there are several solutions to this vexing issue that even a beginner can try before calling tech support.

Understanding the Issue

In Windows 11, File Explorer has undergone several changes in both appearance and functionality. While it’s more aesthetically pleasing and modern, small bugs and broken functionalities—like not being able to create a folder—can really impact your productivity. Fortunately, this issue is usually due to corrupt system files, misconfigured settings, or third-party software conflict, and not because your PC is dying.

What Happens When You Can’t Create a Folder?

When you right-click on a blank area in File Explorer and hover over the “New” option, the sub-menu may take a long time to appear or may not show the “Folder” entry at all. Alternatively, the Ctrl + Shift + N shortcut may stop working entirely. This can be frustrating especially when you’re organizing files or starting a new project.

How to Fix Folder Creation Not Working

Here are some effective methods to resolve this problem:

1. Restart Windows Explorer

This is the quickest fix and works surprisingly often.

  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Find Windows Explorer in the list.
  3. Right-click it and click Restart.

Once restarted, try creating a new folder again.

2. Use Command Line to Create a Folder

If File Explorer isn’t cooperating, use Command Prompt or PowerShell as a workaround.

mkdir "New Folder"

Just open a command window in the desired directory and run the above command. It’s a quick fix if you need that folder right away.

3. Check for Windows Updates

Sometimes a simple update can resolve strange bugs in the OS.

  1. Go to Settings > Windows Update.
  2. Click Check for updates and install any pending updates.

4. Run System File Checker and DISM

Corrupted system files often interfere with File Explorer functionalities. Use these built-in tools:

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

Run these commands in Command Prompt as Administrator. They will scan and repair any damaged Windows files.

5. Edit the Windows Registry (Advanced)

Missing or corrupted registry entries can also be the culprit. Here’s a potential fix:

  1. Press Win + R, type regedit, and hit Enter.
  2. Navigate to: HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\
  3. If the key is missing, create a new one and name it “{D969A300-E7FF-11d0-A93B-00A0C90F2719}“

Always back up your registry before making changes!

6. Disable or Uninstall Third-Party Context Menu Managers

Applications that tweak the right-click menu can interfere with native Windows functions. Temporarily disable or uninstall them and see if it helps.

7. Create a New User Profile

If none of the above options work, try creating a new user profile. Your current profile may be corrupted.

  1. Go to Settings > Accounts > Family & other users.
  2. Click Add account to set up a new user.

Final Thoughts

Although it’s a relatively minor feature, not being able to create folders can seriously disrupt file management tasks. Thankfully, most users can fix the issue using the steps above without too much effort. Whether it’s restarting Explorer, updating the system, or rolling up your sleeves with the Registry Editor, there are plenty of options at your disposal.

Hopefully, one of these solutions restored your ability to create folders in Windows 11. If not, consider reaching out to Microsoft Support as a last resort.