If you’ve been using Chegg for homework help, textbook rentals, or study tools, you’ve likely benefited from its wide array of academic resources. However, there may come a time when you either no longer need Chegg’s services or wish to pause your subscription for financial or personal reasons. In such cases, it’s essential to know the correct process to cancel your subscription to avoid future charges. This guide provides a comprehensive, step-by-step walkthrough on how to cancel your Chegg subscription responsibly and efficiently.
Why You Might Want to Cancel Your Chegg Subscription
Cancelling your Chegg subscription might be a prudent step for a variety of reasons. Some of the most common include:
- Finished your semester or graduated
- Switching to free study resources
- Financial constraints or budget reallocation
- Temporary academic break
No matter the reason, Chegg offers a relatively straightforward cancellation process, provided you follow the correct steps for your specific type of subscription and the platform you originally used to sign up.
Important Notes Before You Cancel
Before jumping into the cancellation process, here are some key points to consider:
- Make sure you cancel before your billing date to avoid being charged for the next cycle.
- Chegg does not offer partial-month refunds once the billing cycle has started.
- If you cancel, your access will continue until the end of the current billing period.
- You need to cancel via the platform you subscribed through — Chegg website, iTunes/Apple, or Google Play.
Step-by-Step: How to Cancel on the Chegg Website
Follow these steps if you subscribed directly through the Chegg.com website.
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Log in to Your Chegg Account
Visit chegg.com and log in using your credentials. -
Go to “My Account”
Click your name or profile icon in the upper right-hand corner of the homepage, then click “My Account.” -
Select “Subscriptions”
Within your account settings, navigate to the “Subscriptions” tab to view your current plan. -
Click “Cancel Subscription”
Find the option to “Cancel Subscription” and click it. You may need to provide a reason for canceling. -
Confirm Cancellation
Follow the prompts to confirm your cancellation. You should receive an email confirmation once it’s done.
Your subscription will remain active until the end of the billing cycle but will not renew thereafter.
Canceling a Chegg Subscription via Apple/iTunes
If you signed up for Chegg Study or another subscription through the Apple App Store, you must cancel through your Apple ID settings. Here’s how:
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Open the Settings App
On your iPhone or iPad, navigate to Settings, then tap your name to access Apple ID settings. -
Tap “Subscriptions”
From there, tap “Subscriptions” to view a list of your active subscriptions. -
Select Chegg
Find the Chegg subscription from the list and tap on it. -
Tap “Cancel Subscription”
Choose the option “Cancel Subscription” and confirm your selection.
Note that Apple manages these subscriptions, so contacting Chegg support will not be effective if your subscription was initiated through iTunes.
Canceling a Chegg Subscription via Google Play
For Android users who subscribed through Google Play, follow these instructions:
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Open Google Play Store
Launch the Play Store on your device. -
Tap on the Menu Icon
Tap the three horizontal lines or your profile icon in the upper left corner. -
Go to “Payments & Subscriptions”
Tap on “Payments & Subscriptions”, then choose “Subscriptions.” -
Select Chegg
Find the Chegg subscription and tap on it. -
Cancel the Subscription
Tap “Cancel Subscription” and confirm on the next prompt.
As with Apple, you must manage your subscription directly via the platform you used to start it.
How to Know Your Subscription is Canceled
After canceling your Chegg subscription, you should receive a confirmation email. However, to double-check:
- Log back into your Chegg account and visit the “Subscriptions” section. The status should indicate the plan has been canceled.
- If canceled through iTunes or Google Play, check your subscription status in the device’s app settings.
What Happens After Cancellation?
Once you cancel, your Chegg subscription will remain active until the end of your billing period, allowing you to continue accessing the services you paid for. After the subscription runs its course:
- You will lose access to Chegg Study tools and any guided solutions.
- You’ll still be able to log in and purchase resources a la carte.
- Your account information and past history (like rented books and purchased solutions) are retained unless you delete your account altogether.
Want to Delete Your Chegg Account Entirely?
If you no longer need to use Chegg at all and wish to remove your presence entirely, you can go a step further and delete your Chegg account. Do note that this is separate from canceling a subscription.
To delete your Chegg account:
- Log in to your account at chegg.com.
- Go to Contact Us or visit the help page and select the topic “Delete my account.”
- Follow instructions to submit a request via chat or email.
Account deletion may not be immediate and can take a few business days to process. You may be contacted for security verification.
Getting Help from Chegg Support
If you run into any issues during the cancellation process, Chegg has a dedicated support team ready to help. Here are some contact options:
- Chegg Contact Page
- Live chat support available Monday through Friday, usually from 8 AM to 5 PM PT
- Email support at support@chegg.com
- Phone support at 1-855-477-0177 for textbook-related queries
Always make sure to provide your account details and reason for cancellation for a faster response time.
Conclusion
Canceling your Chegg subscription doesn’t have to be an overwhelming process. Whether you’re switching to alternative resources, taking a break, or simply done with school, knowing how to properly cancel your subscription can save you time, money, and the frustration of being charged for services you no longer use. Just make sure to choose the cancellation method that matches the platform you used to subscribe. Retain your cancellation confirmation for your records, and consider deleting your account if you don’t plan to return.
Ultimately, managing your digital subscriptions is a crucial step in controlling your personal and academic budgeting. Take timely action, follow the steps above, and you’ll have peace of mind knowing your Chegg subscription is successfully canceled.